FIND ANSWER TO COMMON QUESTIONS
FREQUENTLY ASKED QUESTIONS
Yes, our staffs are trained to recommend the suitable solution based on your needs.
Our operating hours are Mondays to Fridays; 8.30am to 5.30pm.
Our service hotlines is open from Mondays to Fridays; 8.30am to 5.30pm.
Yes, we ship only to Asia-Pacific region.
Please contact our nearest office to make the arrangement.
Please contact any of our office, or contact us via email to check.
It is recommended that you send your profiles for testing before making your commitment..
We provide training during commissioning and some general tips for maintaining of your machine before the hand over process.
It is dependent on when the order was place and the type of machine ordered.
Our standard delivery term is CIF, unless otherwise requested
We can supply all these items with delivery lead time.
Yes, we do. We would recommend you to bring a sample of your tools or provide us a details dimensions and drawing to ensure a correct recommendation.
Yes, 12 months starting from the date the machine is commissioned on the Buyer’s premises or no longer than fifteen (15) months from the date that the machine was delivered. If the machine works for more than forty (40) hours a week, there will be proportional reductions in the warranty period. The warranty for pieces replaced or repaired ends the same day the machine warranty ends.
We can provide supervision to dismantle and packing for shifting at a cost.
We may consider it in the future but we do not provide such services at the moment.
Please feel free to let our technical personnel know before arranging the commission of machine.
Yes, we do. Please note that depending on the validity of the warranty, charges for transport and servicing may be incurred. Please contact our technical personnel to arrange for an appointment during regular office hours. We seek your understanding that we only provide repair services for machines purchased from Aluminum Machines Equipment Pte Ltd or Aluminum Machines Equipment–Pressta Pte Ltd.
Please feel free to contact any of out offices or drop us an email via email@example.com
Please contact our office in your respective city.